Subprocessors
Version: 2026-10-07
Effective 2026-10-07. Supersedes the version of 2026-09-25: the website moved from Vercel to Cloudflare, and runs no analytics script. The 2026-09-25 version superseded 2026-08-06: interpretation now runs on separate speech-recognition, translation and speech-synthesis providers rather than a single engine, transactional email and error monitoring are listed, and this page describes each provider by category, with the named list available to customers on request.
This page is referenced by our Privacy Policy and by our Data Processing Agreement. It describes every category of third party that may process customer or end-user data on our behalf, what each one receives, and where it operates. The name of each provider in every category is given to customers and prospective customers on request at privacy@getparlaya.com, and in the Data Processing Agreement. Adding a provider, or moving a category to a different country, is a material change and we give notice to tenants before it takes effect.
Categories of subprocessors
| Category | Function | Data processed | Retention by us | Where it operates |
|---|---|---|---|---|
| Telephony | Inbound numbers, call routing, media stream | Caller and destination phone numbers, call audio in transit | None (not stored) | USA |
| AI speech recognition | Turns each party's speech into text | Call audio in transit | None (not stored) | USA |
| AI translation | Translates what each party said | The text of what is said, in transit | None (not stored) | Outside the USA |
| AI speech synthesis | Speaks the translation in the listener's language | The translated text, in transit | None (not stored) | USA and other countries (provider's global service) |
| Payments | Billing and payment processing | Tenant billing contact, usage minutes, payment method (held by the payment provider) | Billing records | USA |
| Application database | Accounts, call records and billing records | Tenant records, call metadata, minimal PII | Per the retention section of the Privacy Policy | USA |
| Call-service hosting | Runs the call-handling service | Transient request data, logs | Logs for thirty (30) days | USA |
| Transactional email | Access PINs, receipts and essential service messages | Recipient email address, message content | Per the email provider's delivery logs | USA |
| Error monitoring | Reports software faults so we can fix them | Technical error data, configured not to send personal data | Per the monitoring provider's plan | USA |
| Website hosting (Cloudflare) | Hosts getparlaya.com, its domain and its email routing | Transient request data and logs; aggregate traffic counts made from requests, with no analytics script and no cookie | Logs per Cloudflare plan | USA and other countries (provider's global network) |
Notes
- Call audio is never recorded or stored. The AI providers above receive audio or text only in transit, to perform interpretation.
- We do not store transcripts. Our systems have no place to put them.
- We do not use call content or other personal information to train artificial-intelligence models of our own.
- Website measurement is not part of the interpretation service and never sees call data. It runs only on the public marketing website, sets no cookie and stores nothing on a visitor's device, which is why the site carries no consent banner. Section 12 of the Privacy Policy describes exactly what it records.